Customer Service Officer (Contract)

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Responsibilities

Receive and log customer-reported issues related to software and equipment in the system.
Coordinate with internal teams to resolve customer issues effectively.
Monitor the progress of issue resolution and provide regular updates to customers.
Document resolution outcomes in the system.
Prepare summary reports on recurring issues and insights for team leaders.

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Qualifications

High school diploma or vocational certificate.
At least 1 year of experience in customer service.
Excellent communication skills, especially over the phone, via email, and on Line OA.
Friendly, polite, and pleasant phone manner.
Strong communication and follow-up skills; able to coordinate with technical teams and provide timely updates to customers.
Proficient in using Excel for data entry.
Willingness to be on-call outside of regular working hours (1 week per month on a rotating schedule with team members).

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