Queuing System and Satisfaction Assessment of the Municipality
Transform the Government's Image: Embrace Agility in the Digital Era
CDG Group has successfully developed a queuing system featuring two key components: an online queue booking system and a branch queue management system. This innovative solution empowers service users with the flexibility to allocate their time effectively while ensuring a hassle-free experience. Whether opting for the convenience of booking an appointment in advance through the online platform or utilizing the user-friendly queue card machine (Kiosk) at the service point, individuals can easily track the queue status via a dedicated monitor. Moreover, the system allows service users to provide valuable feedback on staff performance, ensuring continuous improvement and customer satisfaction.